Frequently Asked Questions

Frequently Asked Questions

We receive lots of questions about visiting the museum. Here are the answers to the most frequently asked ones. If you have any other questions, please feel free to contact us!

 

 

Tickets & Admission

  • You can buy tickets online here 

    We recommend booking online time-slot tickets in advance to avoid queues at the ticket office. Tickets can be booked up to 14 days in advance. A time slot ticket entitles you to enter the museum within one hour of your booked time. After that, you may remain in the museum for as long as you like during our opening hours. You can also buy tickets on site at the museum ticket office. 

    Please note: Your ticket is valid on the same day for all current exhibitions at the Museum of Natural History. 

     


     

  • Online tickets can be booked using a credit card (Visa, MasterCard) or via PayPal. At the box office, all cards (except American Express) and cash are accepted. 

    • Adults: €11.00
    • Concessions: €5.00
    • Families (two adults with up to three children under 14): €18.00
    • Small families (one adult with up to two children under 14): €12.00
    • Adults in groups of 10 or more: €8.00
    • Concessions in groups of 10 or more: €2.00 

  • The following people are entitled to reduced admission upon presentation of appropriate proof: 

    • Pupils with a pupil ID card
    • University students
    • Apprentices
    • Pensioners
    • Recipients of social security benefits
    • Unemployed
    • Participants in voluntary service and on presentation of a volunteer card
    • People with severe disabilities (GdB 50 or above) with appropriate official proof 

  • The following people are entitled to free admission upon presentation of appropriate proof: 

    • Pre-school children, children under 6
    • up to two teachers or nursery staff accompanying a school class, children’s or youth group
    • ICOM members (International Council of Museums)
    • Members of the WFTGA (World Federation of Tourist Guide Associations)
    • Holders of membership cards from the German Museum Association
    • Registered groups of students from Berlin’s universities and colleges visiting the museum as part of a course
    • Holders of a valid press card
    • Employees of other Berlin museums who can prove their status
    • Companions of severely disabled persons listed on a severely disabled person’s pass
    • Refugees and welcome classes who provide proof of their status 

  • Yes. You can collect vouchers for a visit to the museum at the ticket office during normal opening hours.

  • We offer the following ticket partnerships: 

    • Berlin WelcomeCard
    • Berlin Museum Pass
    • German Museum of Technology

    You can find more information here.

Frequently Asked Questions

How to get here & Opening hours

 

  • The Museum of Natural History is located in Berlin-Mitte. We recommend travelling by public transport or bicycle, as there is no parking at the museum and only limited paid parking is available in the surrounding area.


     

  • The Museum of Natural History is located in Berlin-Mitte. We recommend travelling by public transport or bicycle, as there is no parking at the museum and only limited paid parking is available in the surrounding area.

  • No, you do not need to book in advance if you do not wish to take a guided tour. Further information on guided tours.

    We recommend that groups not booking a guided tour visit from midday onwards, as it is often busy in the morning and you may have to wait at the entrance.

  • Information for people…

  • There are three disabled parking spaces available at the accessible entrance.

Frequently Asked Questions

At the museum

 

  • The Museum of Natural History is located in Berlin-Mitte. We recommend travelling by public transport or bicycle, as there is no parking at the museum and only limited paid parking is available in the surrounding area.

  • Yes. We offer a free digital guide for your own smartphone. It is available in 11 languages. There is also an audio guide for children and a highlights tour for the deaf in German Sign Language (DGS). We recommend that you bring your own headphones to use the audio guide. 

    We offer two audio guides with different thematic focuses to help you experience the exhibition and objects from an additional perspective.  

    • Like Grass. A literary audio guide to the Anthropocene
    • Queering Nature. A slightly different tour of the Museum of Natural History 

  • We recommend allowing 120 minutes for your visit. 

  • Photography for personal use is permitted in the museum. For commercial purposes, you will need a permit. You can find more information here. 

     


     

  • Yes, you can visit the museum with a pushchair.

  • No. Exceptions apply to assistance dogs and guide dogs, provided appropriate proof is provided.

  • Bags and rucksacks larger than A4 size must be left at the cloakroom or stored in a locker. Use of the cloakroom and lockers is free of charge. 

    Unfortunately, we are unable to store luggage in our cloakroom.

  • No, you do not need to book in advance if you do not wish to take a guided tour. Further information on guided tours.

    We recommend that groups not booking a guided tour visit from midday onwards, as it is often busy in the morning and you may have to wait at the entrance.

Frequently Asked Questions

Accessibility