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The entrance for wheelchair users is located on the right side of the main-entrance. Please ring the door bell and our security staff will open the door within a few moments.

With electric wheelchairs the museum is accessible by an elevator at the rear of the building. Our staff will be happy to assist you.

The cloakroom, toilets and exhibition areas are all directly accessable from this entrance by stair lift. Our exhibitions are mostly situated on the ground level of the museum. Some rooms are situated on an intermediary level, which are accessible by elevators or wheelchair lifts with up to 250 kg capacity. Only the upper levels of the exhibition hall "The Cosmos and Solar System" are not yet accessible by other means than our staircase. However, we present all content of these exhibitions at a media station on the ground floor. The videos of our interactive jurascopes in the "World of Dinosaurs" exhibition, can also be watched on a big screen, so that there should be no obstacles for visitors with impaired mobility.

If needed, we can also provide wheelchairs. Please contact our service team at the information desk.

Information for hearing impaired visitors

The museum's Digital Guide offers a 70-minute tour of the exhibitions with videos in German sign language. The service can be used free of charge with your own smartphone.

Here’s the link:

Information for visually impaired visitors

Our education department can arrange for special guided tours for visually impaired children, adults and groups.

Advice and booking:

phone: +49 (0)30 889140-8550
Please regard the service hours.